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FAQ

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What is ESD?

ESD is the abbreviation of “Electronic Software Delivery“. In contrast to software delivery by post, ESD software allows you to download your program directly from a server to your computer and use it immediately. The most important advantages for you:

  • Buying software directly from the online store, downloading, installing and getting started
  • Convenient and convenient shopping via the Internet with fast digital delivery (E lectronic S oftware D elivery = ESD)
  • Software purchase regardless of shop opening hours and delivery time incl. postage.
  • Software is ready for immediate use
  • New software versions are often available as instant software earlier than the box version
  • No shipping costs
  • Software can be reinstalled at any time
  • Easy creation of a backup copy 

 

How does ESD?

work?
  • After your order you will immediately receive an e-mail with general information, the license key and a link to our download server.
  • When you click on this link, a dialog will open offering you to save or open the file. It is best to first save the software on your PC and then start the setup program from there.
  • Install the program and enter your license key on request.

 

What is CAL?

With a Client Access License (CAL), an access license, you license the accesses of devices or users whose license model provides for the accesses to the server software to be licensed separately. Examples include Exchange Server 2016, SharePoint Server 2016, and Windows Server 2012.

CALs are assigned either to a user or to a device.

  • User CAL / User CAL: A user CAL authorizes a specific user to use any number of devices. The user may therefore access the server software via company PC, private PC, mobile phone, etc.

You should choose this license type if a user with more than one device accesses the corresponding server and, for example, uses his smartphone in addition to his PC to retrieve e-mails, or uses a tablet as a second device. The same applies if employees are given the opportunity to use private devices and log on to the network.

  • Geräte-CAL / Device-CAL: A Geräte-CAL licenses a device for use by any number of users who can use this device to access instances of the server software.

This license type is optimal if several users work with one device, e.g. PCs at a hotel reception, PCs using team members alternately, PCs from a PC pool etc.

 

What are the differences between 1 PC and 2PC?

  • 1PC: This is a license key that is intended only for one device, and can only be activated for one device.
  • 2PC: This means if you have e.g. a PC and possibly a second or a laptop the 2 PC version is the better choice for you. This allows you to activate your license key on both end devices.

*This also applies if you have two or more operating systems on one device. Then each operating system is to be considered as two or more separate devices.

1 PC = 1 Operating system / device

2 PC = 2 operating systems / devices



How does it go on after my order?

After successful order you will receive the key and the download link by e-mail.
You can download the software directly from our download center.
You will receive an invoice with VAT immediately after receipt of payment by e-mail.
As we only sell keys for download products, you will not receive any data carrier.
We offer a permanent promise to activate our products. In case of problems please contact our support, who will answer you from Monday to Sunday from 9 – 22 o'clock mostly within a few minutes, but in any case on the same day.

I am dissatisfied with the product. What do I do now?

We strive to provide our customers with the best possible service and support. Negative or unfriendly messages do not solve any problems. You can contact us by e-mail or phone if you are dissatisfied, we are obliging and accommodating.

Your satisfaction is important to us!


Why such low prices?

In short: Competition stimulates business. Since new competitors are constantly coming on to the market, we have to adjust prices accordingly to remain competitive.
The products come from verified trading partners with whom we have been cooperating for many years. These are 100% original products.


Do I get a perpetual license or do I have to pay annual usage fees?

>You get a perpetual license and therefore it is a one-time fee. You do not subscribe and do not have to pay any annual fees, but you can use the software as long as the license key is in your possession!


If the product is bound to a language version?

No, this is not the case. You can either download, install and activate the desired language version directly or install the language of your choice.


If I am bound to the 32 bit or the 64 bit variant?

No, this is not the case either. The license is valid for both variants. Which one you choose is up to you.


Fühue you also more Microsoft products than in the shop available?

Yes. If you are interested in further Microsoft products, which are not listed in the shop, then you can also contact us. Almost all Microsoft products are available.


Problems with the installation, use or activation of the software?

Most of the time it is only small things that cause problems. Don't hesitate to contact us, our technical support will be at your disposal until the purchased product is fully functional.

If necessary, the product will be installed/configured for you via remote maintenance.

 

Frequent problems:


Cancel the download?

Try using an alternative browser first. If this does not help, please deactivate your virus protection or firewall for the duration of the download. All installers/images come directly from Microsoft and do not contain any viruses, malware, etc.., we guarantee!


Office applications or complete package fully downloaded, but problems with the installation?

No further or older office applications may be installed on your system.
Example: You cannot actively use Office 2010 Prof Plus and Office 2013 Prof Plus on your system at the same time.


programs such as Visio/Project compatible with Office packages?

Example 1: Visio 2013 Prof Plus with Office 2016 Prof Plus -> not compatible therefore both programs are not usable at the same time.

Example 2: Visio 2013 Prof Plus with Office 2013 Prof Plus -> compatible, both programs can be installed & used without problems on one system.


Online activation failed?

Please check Internet connection or Initiate activation by phone.


Internet line too weak to download the software?

We will be happy to send you a data carrier with the necessary software by post for an additional charge. Otherwise you can download the software from a friend and copy it onto a data carrier and then install it on your computer.

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