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Complaints / Dispute Resolution

Consumers who are consumers have the possibility in the event of a dispute on the EU portal “Ihr Europa“ at ( to conduct an online arbitration procedure with the involvement of a recognised arbitration body.

The European Commission provides a platform for online dispute resolution in accordance with Art. 14 para. 1 ODR-VO (OS), which you can find at 
The online conciliation procedure is not a mandatory requirement for calling the competent courts. Rather, it is an alternative way of eliminating differences that may arise under a contractual relationship.

We are not prepared to participate in dispute resolution proceedings before a recognised consumer arbitration body.

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