TeamViewer Assist AR Professional

TeamViewer Assist AR Professional - Revolutionize your remote support

TeamViewer is a leading provider of remote access and remote support software used by millions of users in businesses and homes worldwide. TeamViewer's solutions enable computers and Mobile Devices to be controlled, managed and maintained remotely, allowing users to work efficiently anywhere, anytime. With the launch of TeamViewer Assist AR, the company is taking remote support to a new level by using augmented reality (AR) to make problem solving even more intuitive and effective. TeamViewer Assist AR is a comprehensive, scalable AR solution for businesses that is designed around the needs of customers, enabling them to provide real-time remote support to customers or service technicians.

Solve IT problems with AR-based remote support

More than screen sharing: With TeamViewer Assist AR, you can see what your employees see on site. This allows you to solve problems faster and save travel costs.

TeamViewer Assist AR

The uncomplicated AR-based remote support solution. Solve everyday problems remotely: with TeamViewer Assist AR, you can identify and solve problems wherever you are. With Assist AR, experts can easily communicate with employees on site - in real time via video call, 3D markers, chat and much more.

Use our Assist AR Add-On to resolve problems with hardware and software

• This is TeamViewer for practical use: with video calls and augmented reality, you can provide and receive support immediately. With Assist AR
• fix problems with your PC, machines, systems or other technical devices simply via video call
• make full use of the possibilities of TeamViewer by no longer just offering support on a Device, but also AR-supported help in the real world
• save costs and help employees or friends even faster
• Speed up maintenance and support processes by eliminating long travel times and using AR-based remote support

Onboarding of employees

AR remote support helps new employees set up their workstation and online access: If there are any problems, support can guide new hires through the necessary steps remotely. Help your employees to set up the hardware and establish a connection and ensure that software is securely installed.

Problems with the connection and peripheral devices

With AR remote support, IT teams can solve connection or peripheral device setup issues in real time during a video call. Configure routers or switches and troubleshoot issues with the network, printers, scanners or other devices.

Delivery and unpacking

AR Remote Support revolutionizes the process of delivering and unpacking company hardware: Support can be visually present on site from a distance. This allows them to guide employees at their location when unpacking and setting up new Devices. The specialists give direct instructions and ensure that unpacking is carried out correctly and efficiently. This means that companies do not need additional staff at each location and the logistical processes for distributing devices are simplified.

Advantages of TeamViewer Assist AR

• Improve first-time fix rates and optimize device setup
• Knowledgeable staff provide visual guidance, allowing issues to be identified faster and more accurately Eliminate lengthy phone calls and the hassle of sharing images.
• Improve training and knowledge transfer
• Professionals can use AR annotations to train employees in real time. This optimizes the learning process, reduces comprehension problems and gives staff the know-how they need to solve problems themselves.
• Reduce travel costs and increase productivity
• Remote instructions for installation and troubleshooting can avoid costly on-site visits, optimize repairs and increase efficiency.
• Communicate even better
• The use of multiple communication channels such as chats, file sharing, audio and video calls or AR functions makes it possible to give precise instructions, avoid misunderstandings and optimize collaboration.

TeamViewer Assist AR helps with this:

• Improve first-time fix rates, avoid unnecessary site visits and reduce costs
• extend machine health through guided preventive maintenance
• Record support sessions for future training and knowledge transfer
• Reduce human error and avoid machine downtime
• Support customers with troubleshooting

System requirements

Comparison table